return and refund policy

Please choose your product(s) carefully as we do not refund or exchange if you change your mind. We accept refunds or exchanges in accordance with the Australian Consumer Law.  This enables you to return a product that is:

• Faulty
• Significantly different to those shown or described to you
• Not fit for purpose
• Unsafe

The following criteria MUST be met in order for items to be accepted for return:

• Goods being returned for any reason must be notified within 7 days of receipt
• The seller must receive goods for return within 14 days of claim
• Goods must be properly and securely packed in a strong box for return; it is the customer's responsibility to ensure the goods are received by ENLIVEN Naturally in original condition. 
• Any damage to goods that is incurred in transit resulting from poor packaging or otherwise, is solely the responsibility of the customer
• Goods will not be accepted for return and a credit will not be issued if it is deemed not to be in original condition. The internal packaging must not show evidence of tampering in any manner.
• The sender's name and address must also be clearly marked on the box being returned. 

If approved, any refund will be issued as per your original payment method once the product has been received and assessed by ENLIVEN Naturally.

CONTACT US
If you have any questions or concerns at any time about our return and refund policy, please contact us at enlivennaturally@gmail.com or phone 0423 613 877 and we will respond within 48 hours.