RESCHEDULING
Upon booking, you will receive a confirmation email. This will include a link to manage your appointments.
From here, you can view and reschedule your future appointments.
The option to reschedule will be visible until a set time period before your appointment:
- Free, No Obligation Introductory Call - 72 hours
- Initial Consultations - 24 hours
- Follow-up Consultations - 24 hours
- Acute Consultations - not available, please contact us directly
If you need to reschedule your appointment within these timeframes, please email us at enlivennaturally@gmail.com or phone 0423 613 877. We will respond as soon as possible.
CANCELLATIONS
Cancellations can only be made by direct contact.
Please reach out as early as you can if you need to cancel your appointment.
If more than 24 hours:
- No cancellation fee will apply
- You will receive a full refund via the method of payment used to book the service
If less than 24 hours' notice is given,
- A cancellation fee of 50% of the appointment fee will be charged
- You will receive a partial refund via the method of payment used to book the service, less the 50% cancellation fee
In the case of a 'no-show':
- The full session fee will be charged; no refund will be issued
Refunds are handled through the payment merchant. In the case that your appointment is cancelled, you will receive a separate confirmation once your refund has been processed.
To cancel an appointment, please email us at enlivennaturally@gmail.com or phone 0423 613 877. We will respond as soon as possible and calculate any required refunds from the time we receive notice.