privacy policy

1. Collection of personal information

In collecting personal information about clients I/we will ensure that thee contact details for the practice are widely available; that clients can gain access to the information collected about them; that I/we will only collect information which assists us in performing functions as a practitioner of western herbal medicine and/or naturopathy; and that I/we will inform clients of any information collected from a source other than them personally, in compliance with the privacy legislation.

2. Use of personal information

I/we will only use personal information for the purpose or purposes for which it was collected or as otherwise permitted by law. The main reason for the collection of personal information is to establish an accurate, clear and comprehensive record of each consultation including, but not limited to name, address, contact details and occupation of the client; date of consultation; presenting complaint including duration; past and family history; relevant lifestyle history, details of previous treatments and current medications; known allergic reactions; and findings from pathology tests or other investigations. I/we will only disclose personal information for the purpose or purposes of consultation with another practitioner or as otherwise permitted by law and only with the express permission of the client.

3. Quality and security of data

I/we will take all reasonable steps to make sure that the personal information collected is accurate, complete and up-to-date. I/we will take all reasonable steps to ensure that the storage, use and any transfer of personal information is done in such a way as to best protect privacy. I/we will take all reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under National Privacy Principle 2.

4. Openness

This policy is available to all clients. On request I/we can provide further general detail on what sort of personal information held, for what purpose, and how I/we collect, hold and use that information.

5. Access and correction

Any client is entitled at all times to request access to their own information and correct any personal information held about them. If access to information is denied under specified circumstances set out in the privacy legislation, I/we will provide the client with adequate reasons for the denial of access.

6. Identifiers

I/we will not adopt as my own identifier any identifier that has been assigned to a client by a government agency except where required by law.

7. Anonymity

Wherever it is lawful, practicable and relevant I/we will ensure clients have the right to be dealt with anonymously.

8. Transborder data flows

I/we will not transfer personal information about clients outside Australia for any purpose without the express permission the client.

9. Sensitive information

I/we will not collect sensitive information about clients without prior consent or as required by law or otherwise as set out in the privacy legislation.

CONTACT US
If you have any questions or concerns at any time about our privacy policy or the use of Personal Data, please contact us at enlivennaturally@gmail.com or phone 0423 613 877 and we will respond within 48 hours.